Kejriwal’s promise of free ration to workers fails as website plagued by technical issues

13 April 2020
A woman wearing facemask seen next to a poster of Delhi Chief Minister Arvind Kejriwal during a community feeding session during the nationwide lockdown, at New Ashok Nagar, Delhi, on 9 April. Kejriwal promised migrant workers could avail of rations by filling out a form on the government’s website, but the entire process has been plagued by technical issues.
Raj K Raj / Hindustan Times / Getty Images
A woman wearing facemask seen next to a poster of Delhi Chief Minister Arvind Kejriwal during a community feeding session during the nationwide lockdown, at New Ashok Nagar, Delhi, on 9 April. Kejriwal promised migrant workers could avail of rations by filling out a form on the government’s website, but the entire process has been plagued by technical issues.
Raj K Raj / Hindustan Times / Getty Images

“I want to assure you that we would not let anyone in Delhi suffer from hunger,” Arvind Kejriwal, the chief minister of Delhi, said in a press conference, on 4 April. Reports had already emerged of many in Delhi, particularly migrant workers, having no access to food since the start of the nationwide lockdown to fight COVID-19, on 25 March. Kejriwal added that foodgrain would be made accessible to migrant workers if they applied through a form on the Delhi government’s website. But using the website posed a series of obstacles for migrant workers, not least that it is wasn’t even accessible.

At the very outset, the Delhi government’s decision to introduce the scheme through a website raises questions, given that many daily-wage labourers lack the necessary access to internet or literacy to submit an application, making it an unreasonable system. Further, the form is not available in the Hindi version of the state government’s official website. Worse still, the form has been inaccessible on the English website since the morning of 6 April—upon clicking the form, the website shows an error message that reads, “Server under heavy load! Please check after some time.” The Delhi government’s technocratic attempt at addressing hunger in the national capital has left many workers without any access to food.

The unanticipated nationwide lockdown announced by Prime Minister Narendra Modi on 24 March resulted in a panicked situation for the poor and migrant labourers in large cities across India. Food scarcity, inflation and the disruption of food-supply chains meant that food was difficult to access for many in Delhi. Closures in construction and small-scale industries has also contributed to the severe food insecurity for daily-wage earners and migrant labourers, many of whom are attempting to return to their native villages in neighbouring states.

Kanwaljeet Singh is a freelance journalist. He tweets as @kjsingh001.

Keywords: COVID-19 coronavirus lockdown Arvind Kejriwal migrant workers Aam Aadmi Party
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