On 9 August, Swiggy, an online food-ordering and delivery platform, issued an internal communiqué that announced a pay cut for its delivery executives across at least four cities—Delhi, Chennai, Hyderabad and Kolkata. Apart from the fact that the pay cut came in the middle of the novel coronavirus pandemic, which has led to severe economic distress across all sectors, for the workers in Delhi, this was the second roll-back by the food-delivery aggregator this year. The first pay cut for Swiggy’s Delhi workers had been implemented around the third week of February. Within days of the August announcement, Swiggy’s delivery personnel in the four cities rose in protest, revealing an outburst of collective frustration. As the delivery personnel tried to strike to object to the pay cuts and planned to refuse work, the platform resorted to pre-emptive threats of lay-offs.
The company’s first round of pay cuts in Delhi, too, had sparked protests and a two-day strike. According to the workers I spoke to, this strike had fizzled out once Swiggy started suspending IDs of workers who were trying to mobilise and organise the strike.
A few days after the internal communiqué that announced the August pay cut, the platform threatened to “suspend their IDs” if workers strike and refuse to take deliveries. I have screenshots of the app’s internal communication platform for delivery executives which displayed a message that read, “Whichever DE does not complete minimum of two shifts in the next three days (14th to 16th August), we will assume that they are not interested in working with us, and we will suspend their IDs.”